Customer focus

We work for our customers, whether they are a car owner at the inspection station or a government using our services and expertise. Their demands rule our activities, and the more we know about and can fulfill their needs, the more competitive we become.

We are…
… proactive and well versed in the customer’s world, knowing his/her demands and using our creativity to offer the solution that best suits the customer’s needs.

… professional and will explain the status of the customer’s vehicle in a straightforward manner, helping to achieve good vehicle economy.

… reliable and will always deliver what we have promised in terms of time, money and quality.

Some examples

• 48-hour inspection appointment guarantee enables customers to find an inspection time at Opus Bilprovning (Sweden)
• Customer service app assists with managing your vehicle fleet. (Sweden)
• Offering registration renewal to customers at the time of the inspection to make life easier (U.S.)